Refund policy

Replacement Policy

Every IFTA attar is checked and packed by hand before it leaves us. Because attars are personal-care products that can't be resold once opened, we follow a strict policy. Please read it before you order.

No returns, no refunds
We do not accept returns and we do not offer refunds on any order, opened or unopened. Orders can't be exchanged for a different attar.

Replacement for a damaged bottle
If the attar bottle itself reaches you broken, cracked or leaking, we will send you a replacement of the same attar at no extra cost.

A replacement is not given for:
- Damage to the outer shipping box or courier packaging
- Damage, dents or marks on the attar box
- A change of mind or not liking the fragrance
- Damage caused after delivery

How to request a replacement
1. Raise the request within 7 days of delivery. Requests after 7 days can't be accepted.
2. Send us your order number with clear photos or a video of the damaged bottle and the shipping label on the package.
3. We will review it and reply within 2 business days. Once approved, the replacement ships free of cost.

Please keep the damaged bottle and packaging until your request is closed. We may ask for it to be picked up.

Contact us
WhatsApp: +91 86884 17722
Email: iftaperfumes@gmail.com